Frequently Asked Questions
Your guide to shopping with Nuclear Blast
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Shipping times vary by destination, but domestic orders usually arrive within 3-7 business days.
Can I return an item if I change my mind?
Yes, we accept returns on most items within 30 days of delivery, provided they are in original, unopened condition. Please note that media items like vinyl and CDs must still be factory-sealed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.
Do you offer international shipping?
Absolutely. We ship worldwide from our multiple fulfillment centers to ensure fans across the globe can access our full catalog of merchandise and music.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my item arrives damaged?
If your order is damaged during transit, please contact our support team immediately with your order number and photos of the damage so we can arrange a replacement or refund.